YM
Yvette M
1 reviews | Active since Dec 2020
06 Jan 2021, 18:17
none worth writing about
i have received an automated response telling me i need a SRM number in order for someone to attend to my problem.... otherwise my email will not be attended to. and i am supposed to get this number from....where?
one would think that vodacom would care enough to actually do a proper follow up on any complaints.. clearly i got it wrong
but, until vodacom contacts me to sort this out.. i will not pay...
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
07 Jan 2021, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jan 2021, 13:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note we are unable to reach you telephonically as there are no contact details you have provided us with. Please call 082135 for any further assistance.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2021, 13:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly note we are unable to reach you telephonically as there are no contact details you have provided us with. Please call 082135 for any further assistance.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,