NONE SERVICE AND PATHETIC COMPANY

<p>I have absolutely lost all patience and satisfaction with Vodacom. I have tried to resolve the issues and I am just not getting any joy. My cellphone number is ********** 277. I upgrade my contract in April 2017, I took the Sony M4 aqua device. I sent it in for repairs on the 22/07/2017. A "so-called new device was given to me which was the M5, I then returned this device within a month of receiving it back with numerous problems once again. I was given a so called new device once again. I then returned the device again this month, only to be told that I will now have to wait for parts to be ordered so they can repair the device. I am extremely upset as my total waiting period for my device to be fixed each time is over 4 months combined. I dont think its fair as a consumer to pay for something and not even have the device, I do understand why my device has not be credited and I am allowed to choose a new device, or my account be credit for the months I did not have my device. I do not want another Sony product as I am not satisfied with the product and its making me really think am i really a valued customer as Vodacom, it does not seem this way as I have not received and satisfaction. I have since emailed Zabantu at ********** on the 21st of Feb 2017, she rep**** to me that she would forward it to Vodacom Business the same day, and guess what i am still waiting, I am really at the end of my patience with Vodacom. I am hoping that by me writing this I can now get some help. My latest Job card number is ********** 6.</p>