JK
Jp K

1 reviews | Active since Sept 2017

13 Sept 2017, 17:12

None of the stores can resolve my matter

After numerous calls to the 082 111 number. After 2 sim swops. After multiple "network synchronizations". After multiple "iphone APN" activations! No one can stil resolve my issue I have. For my duration of my contract I'm not able to access ANY internet services on my handset with a positive data balance. I can't send or receive ANY images on whatsapp. I cant access any Facebook Content. I can't open my internet browser! And yet all of them say there's nothing wrong. One of the outlets in Ballito even told me to rather go to MTN and get a new simcard and move away from Vodacom. And there's nothing weong with my decice, because if I fit a prepaid sim, it works perfectly!

They say something about a adult content block. But none of their systems can pick this up.

I pay for my 2gb of data every month and yet I can't use it. And Vodacom will not reimburse me for this. I don't want a reimbur*****t. I just want my data connection working!!!!

0
Replies (2)
Vodacom
Vodacom's reply14 Sept 2017, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Sept 2017, 15:13
Official

Good day,

Feedback has been provided.

Regards,
RM