1 reviews | Active since Sept 2017
None of the stores can resolve my matter
After numerous calls to the 082 111 number. After 2 sim swops. After multiple "network synchronizations". After multiple "iphone APN" activations! No one can stil resolve my issue I have. For my duration of my contract I'm not able to access ANY internet services on my handset with a positive data balance. I can't send or receive ANY images on whatsapp. I cant access any Facebook Content. I can't open my internet browser! And yet all of them say there's nothing wrong. One of the outlets in Ballito even told me to rather go to MTN and get a new simcard and move away from Vodacom. And there's nothing weong with my decice, because if I fit a prepaid sim, it works perfectly!
They say something about a adult content block. But none of their systems can pick this up.
I pay for my 2gb of data every month and yet I can't use it. And Vodacom will not reimburse me for this. I don't want a reimbur*****t. I just want my data connection working!!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good day,
Feedback has been provided.
Regards,
RM
Good day,
Feedback has been provided.
Regards,
RM
