None existing service for new customers

So how many tickets does one have to log to get basic service and support as a new customer? Here is the list Vodacom: SR*** Closed without connecting service - Well done SR*** SO*** No follow up.....

I thought that Telkom's service was the worst and battled for 3 months just for them to cancel the non-existing service and it looks like I will have to follow the same route with Vodacom. It's disgusting to experience the lack of customer service and appalling followup. I'm SO worried about the "after sales service" if this is the way that a new customer/connection is treated.

Can someone please advise the quickest and least painful way to disconnect the non-existing connection?