PS
Petronella S

1 reviews | Active since Mar 2016

08 Mar 2017, 15:31

NONE EXISTING SERVICE

<p>I have a few Items with Vodacom, I dealt with a gentlemen of the name of Jaco, I called this morning to be informed that he no longers works there, after I was cut off about 10 times from Vodacom head office I informed the lady I want to speak to a C.E.O because a Vodacom shop yesterday told me there was no insurance on one item that needs insurance. I was told by one of the C.E.O complaint ladies (Keshni) that she will not assist me I need to call the call centre, they have processes and don't have time for me. She even said to me not to waste her time until I request to speak to the C.E.O she is saying I need to find old mails that I have forwarded to Jaco in October last year so to see if I am not lying. So Vodacom is saying customers are liers but their money is good enough. DO NOT EVER GO TO VODACOM UNLESS YOU DONT WANT SERVICE. Till today nothing is resolved and Keshni is so rude and is not willing to get a solution for the problem so I don't even know if this Tablet will ever be fixed.</p>

0
Replies (2)
Vodacom
Vodacom's reply08 Mar 2017, 15:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Mar 2017, 12:38
Official

The reported instance has been escalated to our CEO Office's Management Team, to have the this incident reviewed.

Best regards

Vodacom Comsumer Websites Team.

Best regards,