RN
Rebecca N
1 reviews | Active since Jul 2023
06 Jul 2023, 12:58
None existing cellphone contract.
I have realized now when I try to open an account that I was black listed. ME chicking my credit record, it appears that I own R3,2....something thousand from a contract which i have with them. I have never opened an cellphone contract with vodacom. I want my name cleared from the ITC as I have not nor ever opened an account with vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Jul 2023, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2023, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Jul 2023, 15:24Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, kindly email the following documents to ***:
- A copy of ID- An affidavit, with three identical signatures (three specimen signatures)- Bank Statement showing deductions made on your account including banking details.- correct contact details (Cellphone number and email) and an alternate contact number so that the ***** dispute consultants will be able to contact you.
Please Do Not include your cellphone number in the subject line, as the query will not route through to our team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, kindly email the following documents to ***:
- A copy of ID- An affidavit, with three identical signatures (three specimen signatures)- Bank Statement showing deductions made on your account including banking details.- correct contact details (Cellphone number and email) and an alternate contact number so that the ***** dispute consultants will be able to contact you.
Please Do Not include your cellphone number in the subject line, as the query will not route through to our team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Jul 2023, 15:24
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, kindly email the following documents to ***:
- A copy of ID- An affidavit, with three identical signatures (three specimen signatures)- Bank Statement showing deductions made on your account including banking details.- correct contact details (Cellphone number and email) and an alternate contact number so that the ***** dispute consultants will be able to contact you.
Please Do Not include your cellphone number in the subject line, as the query will not route through to our team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, kindly email the following documents to ***:
- A copy of ID- An affidavit, with three identical signatures (three specimen signatures)- Bank Statement showing deductions made on your account including banking details.- correct contact details (Cellphone number and email) and an alternate contact number so that the ***** dispute consultants will be able to contact you.
Please Do Not include your cellphone number in the subject line, as the query will not route through to our team.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,