1 reviews | Active since Nov 2016

29 Sept 2017, 10:22

NONE EXISTENT CUSTOMER SERVICE

We have been trying to upgrade our company cell phones and data cards since July 2017. After numerous emails, meetings and telephonic conversations this corporate account is still not sorted out. Thank you Success Ratsoma and Bongani - you are truly useless individuals that has no business doing anything related to customer service. Next stop - CellC or MTN, because this is shocking on a contract that is worth in access of R50000.00 some months. Vodacom - your service is SHOCKING and please stop your call centers to stop selling anything, because there is no intention from Vodacom to deliver on anything your cell center is selling. I hope you go out of business SOON, because it could not happen to a more useless bunch.

0
Replies (3)
Vodacom
Vodacom's reply29 Sept 2017, 11:35
Official

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Best regards,

's update29 Sept 2017, 12:48
Reviewer Update
Not interested in your advice - I am interested in service. Please can I get the service I am paying for. These auto replies dont help your reputation much. It just proofs that your customers dont even deserve a personal response, but then again with so many complaints you may not be able to address them all. Here is a suggestion - DO YOUR JOB! And the complaints will become less. Strange how that works, right?
Vodacom
Vodacom's reply02 Oct 2017, 13:48
Official

Dear Eldaline Botha,

Our Upgrades Division has been unable to reach you.

Regards,

CB

Best regards,