DC
Delano C
1 reviews | Active since Jun 2012
15 Apr 2019, 22:46
None existent assistance
I have been in the USA for 3 weeks and called Vodacom numerous times to activate my roaming. Each time being told it has been activated. Only to call back and be informed that it was cancelled.
Is the left hand able to talk to the right hand and vice versa?
Please can you sort out your issues and activate the service!?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Apr 2019, 06:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Apr 2019, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DC
Delano C's updateReviewer Update
17 Apr 2019, 06:15This is testament to how useless you lot are. How do you intend on contacting me exactly? Which number are you going to use. Getting a bit or auto reply message to contact me is a false and misrepresentation of your interest of getting things done.
PS - roaming still not working but you lot are happy to charge me.
DC
Delano C's update17 Apr 2019, 06:15
Reviewer Update
This is testament to how useless you lot are. How do you intend on contacting me exactly? Which number are you going to use. Getting a bit or auto reply message to contact me is a false and misrepresentation of your interest of getting things done.
PS - roaming still not working but you lot are happy to charge me.
Vodacom's replyOfficial
17 Apr 2019, 07:55Dear Delano,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We can confirm that the service has been activated. Please reboot your device for the changes to take effect.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We can confirm that the service has been activated. Please reboot your device for the changes to take effect.
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Apr 2019, 07:55
Official
Dear Delano,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We can confirm that the service has been activated. Please reboot your device for the changes to take effect.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We can confirm that the service has been activated. Please reboot your device for the changes to take effect.
Regards,
Vodacom Consumer Website Team