SK
Sibongile K

1 reviews | Active since Feb 2018

25 Aug 2020, 15:00

None cancellation of contract by vodacom

I had a two year contract with Vodacom which expired in February. I called in February to speak to Sphiwe Mthimunye who informed me that the contract was still continuing which is why they kept on deducting from her account. She was provided with a reference number *** and that the contract will be cancelled. I stayed for more than 30 minutes and he kept on asking if I am still there and he cancel the contract. I noted the deduction again called Vodacom spoke to Phindile Twala and said my contract is not yet cancelled but its on the process. Now Vodacom is telling me that I owe them R660 the contract is still active. My intentions was clear when I called Vodacom to cancel the contract since two years has since expired. Vodacom must cancel the contract as I paid until the expiry of the contract

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2020, 07:21
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team