Nonchalant, slow and unresponsive.

I have been waiting for two weeks for my fiber to be installed from Vodacom. If Vodacom was not the only provider under open serve in my area, I would have chosen the alternative. It is as if Vodacom is doing me a favor. What bothers me is historically, customers have always had a similar issue but Vodacom seems unbothered and unphased. I have spent close to 1k since on data since I put in an order with Vodacom. Why does it take so long after placing an order for you guys to install, deliver the router and connect?