CR
Chris R

1 reviews | Active since Dec 2016

29 Apr 2024, 19:11

Non working wifi .... still!!!!! And can't get out of contract!

Vodacom states they have sorted out our problems. Yet they don't. Repetitive problems they cannot resolve. Speaking to consultants helps nothing. Paying a contract they cannot get to work. It's pathetic. How must we pay but they can't deliver. No one gets back to us. They even show us that we should have wifi connection and yet we pay for 50mbps and not once have I ever tested over 20mbps. Not even they can! Been trying to sort it out for ages. Then they want me to pay cancelation fees. ******* in the cellular industry. 24 years client and they wipe there ****s on us. So pathetic its horrifying! Whatever you do, do not get wifi through vodacom. You do not want to land up bound to there contract.

0
Replies (1)
Vodacom
Vodacom's reply30 Apr 2024, 07:13
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team