LR
Lerato R
1 reviews | Active since Apr 2024
04 Apr 2024, 11:51
Non Vodacom customer
A contract was opened with my details. I send all the required documents to Vodacom ***** department on the 12 March 2024. I haven't received any correspondence from anyone. I called the customer service line no one is willing to assist me. This is really messing up my credit score. Please help..... Frustrated non Vodacom customer
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Apr 2024, 12:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2024, 12:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2024, 10:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our ***** team investigated and confirmed ***** on the account. The account was closed and actioned as requested. Our team submitted a request to update your ITC payment profile. This may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our ***** team investigated and confirmed ***** on the account. The account was closed and actioned as requested. Our team submitted a request to update your ITC payment profile. This may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2024, 10:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our ***** team investigated and confirmed ***** on the account. The account was closed and actioned as requested. Our team submitted a request to update your ITC payment profile. This may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, our ***** team investigated and confirmed ***** on the account. The account was closed and actioned as requested. Our team submitted a request to update your ITC payment profile. This may take 7 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,