Non transparent Vodacom contract

If the was a ZERO star I could. Service has been so poor. In July my contract declined and I had to make arrangements to pay and choose a date to pay again R224 on 24th Aug, I did that and got the sms on the arrangement date to debit R224. Vodacom failed to debit on 24th Aug when they debit for Aug they had switched off my line. They had added the penalty fee that they fauled to inform me at the time of inception of contract and the day of arrangements. I said if Vodacom can penalise me for not paying I have a right to penalize them too. Have requested call recordings when i took contract but still I'm not getting help. Vodacom is failing when it comes to accountability and transparent, they are not worth the headache they cause. Spoke to 4 of these consultants promised to get my credit of the penalty back but now they say "oh I should have known about penalty".