1 reviews | Active since Oct 2017
Non-transferable data bundles
I have a 3G ****le with Vodacom sim card that I load data on. I last used the sim card in Feb and did not realise that the number is recycled after 6 months. I loaded data onto this number on Tuesday and was not given any notification that it was no longer in my possession. I have been calling the call centre since Wednesday and have been strung along from one agent to the next, to only find out that this data cannot be transferred to my Vodacom contract number?? HOW IS IT POSSIBLE THAT VODACOM CAN SEE THAT I HAVE LOADED DATA AND IS NOT ABLE TO TRANSFER THIS ACROSS TO MY OWN NUMBER???? The answer I get is "sorry, you have lost out, I must call the new owner of that number and ask them to give me this data back"??? Really????
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Justine,
This query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day Justine,
This query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
