KH
Kirstie H
1 reviews | Active since Jun 2017
21 Dec 2021, 07:19
Non stop problems since April!
Vodacom trying to debit me for the third time this month!!!! AND THEY OWE ME MONEY!! I'm having non stop problems with them since April and it's become ridiculous now!!! Going to have to take legal action.
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Replies (2)
Vodacom's replyOfficial
21 Dec 2021, 08:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2021, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Dec 2021, 11:57Dear Kirstie Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we will process the refund in to your bank account and it can take 7-14 working days to process. Regards Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2021, 11:57
Official
Dear Kirstie Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we will process the refund in to your bank account and it can take 7-14 working days to process. Regards Consumer Website Team
Best regards,