Non-stop calls from previous SIM owner

Complaint Regarding Vodacom Number Allocation

In September last year, I was gifted a phone; however, the SIM card was linked to Vodacom, while I was using a SIM with another provider. Vodacom refused to change this arrangement, which forced me to move over to Vodacom.

I obtained this additional phone because I wanted to separate my personal and business calls. My intention was to use the Vodacom number as my personal number, which remains on, while I switch off my business number after hours and on weekends. Unfortunately, this has not been the case.

I was allocated a number that previously belonged to someone else. Since September, I have been receiving constant calls and WhatsApp messages intended for the previous owner. People call during the night, and my sleep has been interrupted on several occasions. In addition, when I make voice calls, the previous owner’s name still appears.

Instead of having peace of mind and a clear separation between my personal and business life, I have been left dealing with non-stop calls from persistent individuals, and I have had to block several numbers.

This situation is extremely frustrating and disappointing.