TS
Terence Scott-Turner

1 reviews | Active since May 2012

23 Aug 2017, 13:33

Non stop calling after ********* business practice

In May 2016 I paid a substantial amount to cancel my Vodacom contract. Now I have Vodacom calling me incessantly every day with an automated message that I owe them money. When I call for an explanation I get told that my contract wasn't actually cancelled, but a ghost number was assigned to my account that has stayed opened and i get billed on without my knowledge. How incredibly ********* can you get? What does CANCEL mean I wonder? This is unacceptable and I told Zuko when I phoned on 21.08.2017 that I would not be sorting this out and that he should sort it out with the relevant departments as the proof can be seen on your side and it is not my problem, which he hasn't done because I am still receiving your ridiculous calls. Bad service. I will not be paying any more monies over to Vodacom for this contract, and if you do not sort it out ASAP and continue to call and try to blacklist me as threatened I will contact the CPA. Get back to me when you have all your facts and when it is sorted.

0
Replies (4)
Vodacom
Vodacom's reply23 Aug 2017, 14:38
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

TS
Terence Scott-Turner's update24 Aug 2017, 12:26
Reviewer Update
Still no feedback here, and still receiving your spam automated phone calls.
Vodacom
Vodacom's reply31 Aug 2017, 13:09
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

TS
Terence Scott-Turner's update26 Apr 2018, 09:29
Reviewer Update
This has still not been resolved and you are still calling me non stop and sending me arrears emails. I have again called in and was told by Lerato it was sorted, 11 April 2018, 11:50. How many times do you have to clear it on the system to realize its cancelled and over? Sort it out and send me a proper confirmation. REF: EC-0CXN-28Q0QU sent via email on 31/08/2017 by ********** line deleted. Sort it now!