Non service provider

As a 23 year customer my experience with this so called service provider has been getting worse. For at least the past six months I have been offered via sms, data deducted from my airtime. Up to Saturday 8 October 2022 I have never received data but the airtime was deducted. Several 100s of rands had dissapeared in this way. Even worse was through my phone app I lodged a complaint to this effect. The call centre was having a party to the effect I could not hear or understand most and worse was that no one could help me including being transferred several times with the call then being dropped by them. As such, as in the case of our once proud country, Vodacom is going the same way. It seems to me like the time for a change.