Non-service Delivery

<p>On Thursday night the 21 of July at 23:50 , i received a sms from vodacom stating " your credit limit bar has been activated" . since then I cannot make outgoing calls, i thought maybe the fault was on my side, on friday i contacted vodacomshop in Lydenburg that enquired as to why this has happened. the account was up to to date and I am on a top up 200 contract so I didnt exceed on my account balance. when the consultant contacted the aquisitions dept. the lady told them that the system has automatically locked and dropped the credit portfolio, they were told that they can only assist in this matter if a service request was logged which has 24hour tat. today i contacted the call centre , "Matshiviso"told me it can only be resolved on Monday because its weekend and the dept. that deals with this doesnt work on weekends. first of all thats not my **** problem . Vodacom should have put in place this stupid system which supposedly "improves customer systems". the newsletter says the ceo brought vodacom to new heights, then why is the call centre service so pathetic with this new system in place. I demand that this be rectified and an appology for this inconvenience</p>