NON SERVICE!!!

<p>I wanted to upgrade my sons phone for his birthday..I could not do this due to my financing being stopped..when asked why the reply was "we dont know because you have never missed a payment"I spoke to several peolpe working in several different departments who all said it would be resolved and that I wouuld be contacted shortly...NEVER received any calls..regardless to say I had to purchase a new phone cash after my sons birthday due to the non respons from this so called compay(clearly dont know how a phone works in order to contact their customers back!)I then decided that I would cancel my contract with vodacom due to the total disregard to the matter,I called in and canceled my contract ans was advised that the simcard would be converted to prepaid on the 1st of march but would still have to make a last payment for the service for February which I agreed to.The very next day my sim was blocked!!!!!!!!!I had to taake time off from work to go into the Vodacom store in Vaal mall,I sat there for 2 hours again spoke to people from various different departments,having the phone put down in my ear 3 times aswell...I was told that there had been a pre legal put on my account and that was why my sim was blocked.Not one person at vodacom can explain to me why a prelegal was put on my account since I have never missed a payment nor have I ever made a late payment!!!The last lady I spoke to Millicent who works in legal department told me she had escallated my query and that my sim would be ready to use within 1 to 2 hours.This NEVER happened...Its 2 weeks later and still NOTHING!!!!!!!I received a reference number for my complaint and was told the relevant people would be in touch last week...NOTHING!!!I am yet to receive a phone call from Vodacom.I however still need to pay this USELESS company for a service I DID NOT receive in February!I will now swop to a BETTER service provider and will be going to the media regarding this matter!PATHETIC!!!!</p>