Non Responsive Customer Care - Vodacom

Once again, I have a client that I am assisting in sorting out a dispute on his contracts. After various requests to Vodacom's ***, and you immediately receive an auto reply which informs you have to re-send this mail, to date nothing. All we want is a reconciliation, as there is a mysterious amount added to his account, and due to the fact that he has not paid this, his account has been suspended. Nice client care, Vodacom. Needless to say, this man has a few contracts, but after treatment like this, obviously when these expire, he will choose another service provider.