1 reviews | Active since Dec 2024
Non Responsive Customer Care and Empty Promises
I upgraded my home internet line on 27th November taking advantage of a Black Friday special. As part of the offered deal I am supposed to receive a new 5G internet router. Nearly a month later I still have not received my new device. There’s been no communication from Vodacom regarding the device. I have made numerous phone calls to the Vodacom customer care department, spending hours being transferred from one agent to another with each phone call ending a promise that someone will contact me back. Needless to say that this never happens.
I have been a Vodacom customer for over 18 years and instead of being treated as a valued customer I have been left on the old M2 system, which results in me being prejudace and limiting my ability to use Vodacom online services. Being on this old system has limited me as to what packages I am able to sign up for at Vodacom and has resulted in all of my upgrades in the past 5 years being an unpleasant and difficult experience. I have made several requests to Vodacom to migrate my profile to the new updated system, but despite several commitments from Vodacom to do this, these commitments also have never been fulfilled, instead leaving me to suffer and feel discriminated against rather than being valued as a long standing customer.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
After 4 weeks of reassurances that the matter will be resolved Vodacom has now decided to just pretend it never happened. Yeasterday I was contacted by the same representative just for them to inform me that instead of correcting their mistake and supplying me with the device that was advertised with the package, they have one sidedly decided to reverse the upgrade and switch me back to my previous plan. This was done with no warning or discussion. When I advised the representative that this was not an acceptable solution to me they first tried to convince me that there was no alternative way to resolve this and that the reversal has already been procced and there is no way to change this now. I stood my ground and explained that I would not accept this. The representative relactandly agreed to share my feedback with the relevant department, but would not commit to further communication.
Poor service is one thing but this is a whole other level. This is Vodacom knowingly and intentionally mistreating a long standing customer just to avoid resolving their own internal mistakes. I have not been asking for anything more then what Vodacom advertised and sold to me. I waited months for their Black Friday deals just to be treated like this and then left out in the cold.
Vodacom, i will not leave this here, I will persist until you supply me with what you sold me.
After 4 weeks of reassurances that the matter will be resolved Vodacom has now decided to just pretend it never happened. Yeasterday I was contacted by the same representative just for them to inform me that instead of correcting their mistake and supplying me with the device that was advertised with the package, they have one sidedly decided to reverse the upgrade and switch me back to my previous plan. This was done with no warning or discussion. When I advised the representative that this was not an acceptable solution to me they first tried to convince me that there was no alternative way to resolve this and that the reversal has already been procced and there is no way to change this now. I stood my ground and explained that I would not accept this. The representative relactandly agreed to share my feedback with the relevant department, but would not commit to further communication.
Poor service is one thing but this is a whole other level. This is Vodacom knowingly and intentionally mistreating a long standing customer just to avoid resolving their own internal mistakes. I have not been asking for anything more then what Vodacom advertised and sold to me. I waited months for their Black Friday deals just to be treated like this and then left out in the cold.
Vodacom, i will not leave this here, I will persist until you supply me with what you sold me.