1 reviews | Active since Jul 2017

17 Jul 2017, 14:05

NON RESPONSIBILITY FROM VODACOMS SIDE

<p>i logged an complaint with Vodacom regarding my wifi number been very high after last year the same thing happened and i went to a vodacom outlet. The account was then blocked and only pprepaid top up were allowed if the 500 mb ran out. thismonth i got a shock as the account is almost R800 - vodacom claiming to that its a WASP and has been blocked / stopped but they also told me that WASP will pay back the money - this is not so true - Vodacom allows these things on our cellphones and should have blocked it out. so my account always been R109 for 500 mb now almost R800.00 i also upgraded before this happened on my cellphone and am now very sorry - i should have left vodacom and seek for other network opportunities. Vodacom - i promise you its your last upgrade from me</p> <p>From a very dissatisfied client</p>

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2017, 14:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team