NON RESPONSE TO QUERY / POOR CUSTOMER SERVICE

<p>Dear Vodacom,</p> <p> </p> <p>Your call centres and email support have failed to provide any updates on my query that I have been unable to resolve. I am therefore connecting via public platform.</p> <p> </p> <p>I cancelled my contract with Vodacom after many years as a loyal customer.</p> <p> </p> <p>I received an early cancellation quotation from Vodacom on 20 May 2016. This was signed, and submitted along with proof of payment of early cancellation quotation, all on the same day (20 May 2016). I received confirmation of reciept from yourselves.</p> <p> </p> <p>My data contract (on a separate number) was blocked early June 2016. On enquiring the reason for this, I was informed that Vodacom had invoiced my CANCELLED contract for a June Subscription. </p> <p> </p> <p>All proof has been submitted of the early cancellation, and of payment made.</p> <p> </p> <p>Kindly note that this invoice generated for June month subscription was not fees accrued for phone usage. The line was cancelled on 20 May 2016, with effect 31 May 2016.</p> <p> </p> <p>I have have recieved NO RESPONSE to date on this query. This June subscription needs to be credited and my data account (a separate contract) reactivated. I have been unable to use my data contract for 2 months now, and this is unacceptable.</p> <p> </p> <p>Kindly have a manger contact me soonest. </p>