Non-response to contract application problem

In mid-March I tried to apply for a new phone and contract via Vodacom. I saw the deal I wanted online and so used their online service. Cue nightmare, as sadly their online service is not online and involves going through an awful callcentre. <br> <br> The application was approved but the anti-***** verification didn't work (it is a ridiculous system, requiring one to recall telephone numbers from employers from many years ago). She told me I'd have to go into a store and make a new application, which I did. That application was declined. <br> <br> When I queried why, I was told it was because I now had two applications open (even though the callcentre employee told me she would close the first one). The help centre person I spoke to said he would pass it on to the relevant person to resolve. I received an sms saying I would hear from them in 24hrs - that was 3 weeks ago and I am still waiting. <br> <br> I sent further emails to their help desk requesting this matter to be sorted out, and received messages saying I would hear from them soon but still nothing. <br> <br> This is absolutely ridiculously poor customer service, how does Vodacom expect to retain customers when they make it so incredibly difficult.