MW
MERCY W
1 reviews | Active since Dec 2021
12 May 2022, 07:06
Non refunded unconsented debit order
Vodacom has debited R 474.40 on the 7th April 2022 after I paid R 450.00 same day. I went to the shop to complain on the 8th April 2022 and they promised to repay the R 450.00 in 7 working days today is the 12th May 2022 I'm still waiting. They debited my account without my consent as we agreed that I'll pay with EFT as I do monthly. I was even charged extra in March after their debit order returned unpaid even though I paid in March same day they still debited
Dear Vodacom Customer. A service ticket with reference number *** has been logged to a support team for investigation. Thank you Vodacom.
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Replies (2)
Vodacom's replyOfficial
12 May 2022, 07:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 May 2022, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MW
MERCY W's updateReviewer Update
12 May 2022, 11:58Useless consultant that helped me Nthabiseng who said on the 8th April that I will be paid after 7 working days only to find out today from Simbulele Bhokuvha that the refund was not lodged. So, after waiting for a month and days, I have to wait until the 24th to be refunded. Useless **** Vodacom, not one call is enough for you to attend a query but many calls and you expect clients to be caaaaalm
MW
MERCY W's update12 May 2022, 11:58
Reviewer Update
Useless consultant that helped me Nthabiseng who said on the 8th April that I will be paid after 7 working days only to find out today from Simbulele Bhokuvha that the refund was not lodged. So, after waiting for a month and days, I have to wait until the 24th to be refunded. Useless **** Vodacom, not one call is enough for you to attend a query but many calls and you expect clients to be caaaaalm