Non-refund of overdebit on cellphone account

<p>I have been a loyal custor of Vodacom for over 15 years.</p> <p> </p> <p>On the 2nd of June 2017 I contacted Vodacom Customer Care to clarify why my cellphone account was so high for the month of May 2017. Vodacom confirmed that that they had accidently charged me double for my monthly cellphone package, and that that overcharge together with the incorrect VAT amount charged as a result meant that they had overcharged me R359 on 1 June 2017.</p> <p> </p> <p>I asked them very nicely to please refind me the overcharge on my bank account as a matter of urgency, which they had the ordacity to inform me that the matter would have to be referred to their solutions department and that I would have to wait 14 days to get the money back from them.</p> <p> </p> <p>It is now 26 June 2017, and after 3 follow-up calls to the Vodacom Customer Care Call Centre as well as the "so-called" solutions department of Vodacom I have still not received my money back from Vodacom after no less than 24 days.</p> <p> </p> <p>This is completely unacceptable, as I needed this money to pay my other May 2017 bills which were due 7th June.</p> <p> </p> <p>It seems to me that Vodacom simply dont care about paying my money back even though I explained this situation to them already on 2 June 2017 when I reported this matter to them, to which they have only sent me 1 sms to me on 2 June 2017 to confirm that case number 1- ********** ********** .</p> <p> </p> <p>I have a good mind to take this matter further legally, as no service provider in South Africa has the right to make any customer wait for money, which in this case Vodacom admitted to incorrectly charging with total disregard for the financial impact their action has on me, whi is currently living on the breadline with hardly enough income a month to pay bills.</p> <p> </p> <p>Therefore after over 15 years of being a loyal customer to Vodacom I am appauled at their lack of assertiveness to resolve this issue, which is clearly their mistake, and with total disregard for me as a loyal customer who is in desperate need of the money Vodacom owe me!!!!!!!!!!!</p> <p> </p> <p> </p>