NON-REACTION FROM VODACOM REGARDING PREMATURE CANCELLATION

Good day

My name is Nozinja Patricia Jilimba, with the following Vodacom Account numbers: I***-1.

After requesting to cancel my contract with vodacom and be migrated to prepaid, I was given a quotation for premature or early cancellation by Vodacom on 2021-08-26 and provided with the following reference: ***. The cancellation amount quoted on my numbers: ***, ***, *** was duly paid on 2021-08-27.

Proof of payment was sent to Vodacom by means of an electronic mail the same day payments were made together with supporting documents as requested by Vodacom but, to this day, I still have not received any confirmation nor communication from Vodacom that the three contracts have been cancelled.

I hereby, kindly request you to provide me with proof of cancellation as I have abided by all the requirements of premature or early cancellation.

I trust that you will find the above to be in order and await to hear from you as soon as possible.