Non processing of application

Application to transfer Cell Contract was done at Canal Walk Lower Level store on 31 Dec 2015. This took almost 3 hours. <br> <br> An email was received confirming this. When we contacted Customer Care nobody could find the application on their system. After 2 hours on the phone to several Call Centres we went to store only to find out the app was not even loaded on their system. <br> <br> All paperwork was taken back. Vodacom has lost yet another customer as we will be taking this business account to Cell C.