Non existing service

Hi there, my husband has been trying to get our Fibre working with the help of Vodacom for the last month no success.

We had to wait 3 months for the fibre installation. Finally beginning of November it was installed.

We are receiving 25Mbs upload and 25Mbs download. We are on a 100Mbs upload and 100Mbs download line.

He has raised numerous SR numbers, spend hours on the telephone, disconnection all devices from the wi-fi, doing tests. Sending screen shot. Creating more SR requests. and redo all of the above time and time again. SR requests just get closed out with comment could not get a hold of the Customer. When we did not even receive a phone call. Ask to escalate, it has already been escalated. Ask to speak to a manager - apparently there are no managers are Vodacom, only supervisors, which are already in contact with you.

Can someone from Vodacom please resolve this issue?

For other people, please stay away from Vodacom Fibre, they promise but they do not deliver!!