NON EXISTING SERVICE

My rooter went down on the 21/5/2023 (Sunday). Only the power light comes one. I phone on Monday 22/5/2023 and a gentleman said He can’t test the line because there is an area outage they are working on the problem. I must wait up to 72 hrs. No call logged! I phoned again on the 23rd and I was told it is a metro fiber problem they must first come and look At the line. (ticket SR***) Fiber came out of Friday just to tell me that their line is working I must phone Vodacom. I phoned and spoke to a gentleman that told me there is an outage in the area, he cannot test the line at that moment. I Must email him after +-3 hrs to test the line (he will phone me back). Instead of phoning he just logged a call. (ticket SR***) I phoned again on Friday afternoon to speak to a supervisor just to be told that NOBODY is available to speak to me!! The lady on the line was helpful and told me that there were no area outages at the times that I phoned!!!! Everything was Rebooted and reset and still nothing. She said that there is definitely a problem with my ROOTER!!!!! A technician will have to come Out and teste and replace the rooter. I phone yesterday to check the status on the ticket and was told that nothing was done about is!!! I am on the phone with them now (31/5/2023) to be told that there is not enough information on the ticket to be sorted out!!!!! Patrick was kind enough to escalate the call (SR***) Who is paying for my time on the phone, the money that I have to pay for Internet that I do not have? I am trying to make a living And you are taking money of my table and out of our mouths SHAME ON YOU FOR YOUR POOR SERVICE AND LACK OF COMPENENT STAFF