TD
Tisha D

1 reviews | Active since Feb 2019

29 Nov 2023, 13:48

NON-EXISTING FIBRE

The Mayberry Park area has been without service for 3 days now. Despite this being reported on a daily basis, your customer service dept keep saysing they're working on it. They don't know what the problem is. Please note that I work remotely and have now been notified that my contract may end due to not being able to work without internet. This being the case, with the help of Attorneys, I will be invoicing for Loss of income, loss of clients, as well as a reduction of x amount of days fibre is offline. I find this absolutely unacceptable that no-one at Vodacom can fix the problem.

0
Replies (1)
Vodacom
Vodacom's reply29 Nov 2023, 14:08
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team