TD
Tisha D
1 reviews | Active since Feb 2019
29 Nov 2023, 13:48
NON-EXISTING FIBRE
The Mayberry Park area has been without service for 3 days now. Despite this being reported on a daily basis, your customer service dept keep saysing they're working on it. They don't know what the problem is. Please note that I work remotely and have now been notified that my contract may end due to not being able to work without internet. This being the case, with the help of Attorneys, I will be invoicing for Loss of income, loss of clients, as well as a reduction of x amount of days fibre is offline. I find this absolutely unacceptable that no-one at Vodacom can fix the problem.
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Replies (1)Vodacom's replyOfficial
29 Nov 2023, 14:08 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2023, 14:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
