Non existing feedback on fibre outage

The *** call centre can be discontinued. They cannot give anybody a satisfactory answer when you log a problem. First of all they tell you it it not required to log a ticket for an area problem and then when they eventually load it 24 hours later they tell you it is not assigned to anybody because that takes 48 hours to do. In the meantime the fibre is of in our area for 2 days already. Problem stated 11:00 on 18 Jan and it is niw the 20th. SR***. I am not paying for this bad service