Non existing customer service

I've app**** for fibre and the sales lady, *** was extremely helpful. In a matter of minutes, the application SO*** for a 100mbs uncapped line with 2 super wifi's was on the system and all my debit order details were captured on the Vodacom platform.

Not long thereafter, I've received an email stating my application has a vetting error and the relevant department is busy sorting it out. Next mail stated I owe Vodacom over R3500 to which I rep**** it is impossible seeing that I have not done any business with Vodacom for over 16 years.

I've requested information but only received a reference or account number which is I*** and were told that I need to call Vodacom and give my ID. There was no option to talk to anyone, so I entered my ID. The bot confirmed that my ID did not exist on their system. Since, I've been trying to communicate with Vodacom Customer Care and the sales person with absolutely no response. No fibre, no feedback, no explanation as to why I owe them anything, nothing at all. Worst is, they took my banking detail and I don't know if they will be billing me for something I didn't get and they are not confirming if my application was unsuccessful so that I can use a service provider who actually wants to do business with a paying customer.

I am extremely dissatisfied. Tell me why I owe you, and have the decency to tell me if it was declined so that I can move on.