Non Existing Customer Service

<p>1- ********** 674 and 1- ********** 24381 Refers.</p> <p> </p> <p>I initially loged a query in April 2016 regarding access to MyVodacom account which was set up under different number and once I had my new contract number (old one re-assigned) I could not log into MyVodacom - the solution was to delete existing account so I could create a new one. It took me 5 calls to their support line to get this message through. Needless to say in May they closed the support request without actually having solved the issue - probably so that someone could improve their stats on support requests. it is 2017 now and even after asking multiple times for someone to re-open the request it is still not resolved. Even escelation is pointless because there is no feedback nor any action.</p> <p> </p> <p>Once I upgraded I realised that my monthly allocation of minutes where not being added to my account (I was being charged for all outgoing calls) I lodged the second support request. After weeks and uncountable calls to the support line at the end of December this call was also closed as according to Vodacom the issue was resolved - WRONG! you might now be allocating my monthly minutes balance but what about all the calls you have charged me for. Not one single call from them on this just silence - unless I call of course.</p> <p> </p> <p>Vodacom have the worst customer service I have experienced!</p>