Non existing Customer Service

Thank you, Vodacom for the worst service ever. My brother went into Vodacom for his upgrade, He was assisted and helped as it should be, he decided on the upgrade package he wanted and notified Vodacom. He then received all the necessary documentation to complete the upgrade. He then completed and signed all the forms given to him and sent them to Vodacom. He was told everything was done. After a week of waiting for the package to arrive, he phoned Vodacom only to be notified the documentation for the upgrade was not entered into the system. When my brother asked about it they said the system had a glitch. He was told they would fix the problem and he would still receive his upgrade. The upgrade special was still running and available for another week. The lady on the phone said she would speak to her manager and they would phone him back. No one phoned him back to resolve this issue or take it any further. This is terrible service from Vodacom, why do you employ people who don't even care about their customer's needs? Why do we even bother with Vodacom? So now my brother canceled the contract because there is no assistance from Vodacom. I will not be surprised if he cancels His Vodacom card machine at his business for lack of customer support but we will see. I will also be canceling my Vodacom contracts before its time to upgrade and move on where I will actually be helped and receive the service I need. Never will I recommend Vodacom to anyone again.

People involved were: Waseela Khan - 1st attempt - 2nd of August Celest Steenkamp - 2nd Attempt - 6th of August

We are on the 13th and still, no one made an attempt to come back or contact Him.

Well done Vodacom...