MM
Marilé Mouton
1 reviews | Active since Mar 2024
13 Mar 2024, 13:05
NON-EXISTING CUSTOMER AND SUPPORT SERVICE!!
Terrible customer support service. Our fibre lines are down which affects our business, equipment and security system. Vodacom Fibre consultants and technicians are so *********** and useless that they can't attend to our complaint in 7days time. I wish I worked for Vodacom because there is no accountability. As long as the customer pays, they don't care. It feels like they are part of the public sector. They joined the poor service delivery party!!
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Replies (2)MM
Marilé Mouton's updateReviewer Update
13 Mar 2024, 13:07******* SHOULD BE REPLACED BY ***********. ACCORDING TO MY KNOWLEDGE IT IS NOT A PROFANE WORD TO USE HELLO PETER!!
MM
Marilé Mouton's update13 Mar 2024, 13:07
Reviewer Update
******* SHOULD BE REPLACED BY ***********. ACCORDING TO MY KNOWLEDGE IT IS NOT A PROFANE WORD TO USE HELLO PETER!!
Vodacom's replyOfficial
13 Mar 2024, 14:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2024, 14:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
