VS
VENITA S

1 reviews | Active since Aug 2016

14 Jun 2024, 14:19

Non existing after service

my contract was coming to an end I then took the special for a rooter with 1TB, for R 399 per month, I then took out a smaller contract for R 150 airtime at R 135, making it R 534 per month. The person I dealt with promised me on the phone and did say the call had been recorded, LEROY SILINDA said his direct number is ***, which is a lie, he said it would not be more than R 534 per month and if It is you can call me directly, well guess what I have called directly, and that is not his direct number, he doesn't have a direct number. So my bill is more than a R 1000. I have called 7 times and no one at Vodacom can resolve this

0
Replies (2)
Vodacom
Vodacom's reply16 Jun 2024, 14:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
VS
VENITA S's update17 Jun 2024, 14:44
Reviewer Update
Very upsetting that large company gets away. Very unsatisfactory. I will at the end of these contracts never take out a contract with you again. Poor poor service