Non existing account

Vodacom has taken upon themselves to go into by business account and debit R1534-00 for an account that does not exist with us. This matter was discussed with Meghan Lundell on the 5/12/2014 at 09:56 and we found out that the account B***-6 was cloned. After repeatedly sending a letter to [Email Removed] the matter has not been attended to. It's unacceptable that Vodacom is one of the big service providers but they don't solve problems and like passing the buck. Their customer service is shocking. We changed service provider in September 2014 and we owe Vodacom no money, this matter has gone on long enough. Vodacom must get their act together and work for a change instead of going into people's accounts and taking their money without permission. Hopefully this matter will finally get looked into.