Non-existing account

Vodacom is still harassing me for a non-existing account that they claim I have. And now I'm handed over to their lawyers. I do not have an account with Vodacom. I did an affidavit with the police and send it on the 27 October 2014 to [Email Removed] together with my Identity document and bank statement since they've debited my account. I received a request on the 14 February 2015 to send it again of which I did. I have advised that documents was forwarded to ***** and Risk Department for further assistance and investigation of which they didn't give me feedback as to where the account was opened. I was given this reference number S3-1TF17-7DXBB. Please sort this out as I do not have an account with Vodacom.