AC
Angelo C
1 reviews | Active since Sept 2019
06 Feb 2020, 11:47
Non-existent VoLTE and WiFi Calling
Good day,
I have requested the activation of VoLTE and WiFi Calling which miraculously stopped working after my upgrade on numerous occasions (the last time was yesterday) and yet it is still not functional.
With load shedding having returned and towers going down the WiFi Calling is absolutely critical.
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Replies (2)
Vodacom's replyOfficial
06 Feb 2020, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2020, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
19 Feb 2020, 14:55Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Vodacom's reply19 Feb 2020, 14:55
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team