NON EXISTENT VODACOM SERVICE

I have been a loyal customer for over 10 years. I have been trying to cancel the insurance on my cell phone for the last month. In January I called the ********** number - to no avail. I followed the voice prompts waited for 15 minutes at a time and the phone remained unanswered. I emailed the address on the website - which is no longer valid. In other words, Vodacom insurance does not answer their phones or return emails. I eventually contacted the Vodacom call center on 2/02/19 and was advised that the changed insurance companies and someone would call me back. It is now 26/02/2019 and despite leaving 3 other messages I am still waiting for someone to call me to cancel my insurance. Today I was advised that there is a back log and that call center consultant would send another email to the insurance department to call me. If by some misfortunate I damages my cell phone, I obviously would have been unable to claim as no one at the insurance department answers phones and emails are either rejected or unanswered. I have therefor paid for a service that I cannot utilise. This lack of service from Vodacom Insurance is completely unacceptable. I have now lodged a complaint with the short term insurance ombudsman. TERRIBLE CUSTOMER SERVICE VODACOM!