Non existent vodacom service

We took out a fibre month to month with vodacom . As per mails send to person who helped us . He assured us that this is a month to month contract and that they are fully aware that we will be moving as we are new in the area and will be moving to a bigger house to settle down . The person assured me over and over again that this is a month to month. We gave notice of termination of the fibre and informed them that we will be moving to the new house . Ref number for this is SR*** this was given on the 12 of October. The persone said it is cancelled and we can go ahead and once fibre is available in new house the month to month will just move to the new house . So to make a long story short see points below 1. Vodacom didnt inform us of any additional cost if cancelled due to this is month to month 2. As per mails asking over and over again is this month to month. The persone said on mails that this is month to month . We still had to pay for November 3. And invoice was send for rental of router and installation. This was never mentioned when we made it in all mails clear that we might move . 4. Fibre is still not cancelled and we are billed for this .

This have an immense impact on our status to upgrade and due to the *********** advice recieved we are not able to do any upgrades . Surely we have contracts that needs to be upgraded and this just motivates us to cancel and move to mtn that is a much better service provider . I trust that this issue will be solved and as per mails as proof that money extra charged for fibre we dont use will be refunded or credited .