NON EXISTENT VODACOM FIBRE SUPPORT

My Vodacom Fibre service dropped on 17 Nov 2021. I reported it that same morning and got a SR number. After no response for 2 days, I called on 19 Nov to find out what is going on. Was told that the technician was asked to call me. Still no response - I called on 23 Nov. Was told that the SR has been promoted to the highest level of urgency and that the technician will call me. Today, 30 Nov, still no response. I regret that I signed up with Vodacom Fibre.