Non Existent Upgrade Request

I have been trying for 2 months to upgrade a contract to the new IPhone 11, 4 service requests later, 3 consultants later and all I get told is that it is in process. The app states that my phone is due for upgrade and the consultant gets all the way to end of contract and it states I must pay in R900!!! Why would I pay in funds if I am due to upgrade. Each and every consultant states the contract is due for upgrade and that their is a glitch in the Vodacom system.

If no resolve is achieved this week, I will slowly start moving my contracts to a competitor over the course of the next 14 months. I have had enough of excuses. 2 contracts will be cancelled before year end and the last one next year. I may only be one client but many clients like me moving will not help your cause Vodacom. I have been a client since 2001 but maybe its time for change.

In addition to the above I have made over 30 phone calls at my cost which goes to switchboard and then unanswered. Not to mention 2 price changes from initial application request, even consultants are now to embarrassed to call me back. What are the chances this will be resolved. It seems bottom line is all that matters.