Non Existent support service. Once Fibre down you need to find an alternative

Our VODACOM FIBRE has been DOWN for the 4th day in a row now in Sunset Beach Cape Town. Reported it to Vodacom on Monday, it is now Thursday. Have phoned twice every day to follow up. The only reply I get is that we only have a 24h to 48h turn around - so don't phone us before 48h has passed to follow-up. Was told on my call 12h after request logged that a service agent had been assigned to our problem. It is now day 4 - have not had one call from Vodacom to confirm when they will resolve the issue. Other excuses include "We first have to do investigations" Spoke to a Supervisor more than 24h ago who escalated service request to CRITICAL - still no visit from a service agent to resolve the issue. Oh and we also have a cell date ****le plugged that they plugged into back of fibre router that we were promised will ensure always on internet should fibre go down - that is also not working! What ever you do - do not get Vodacom Fibre!!!! If someone from Vodacom eventually reads this the service number is: SR***