MP
Marlene P
1 reviews | Active since Jun 2017
09 Oct 2019, 14:21
Non-existent Servive Vodacom Greenstone
I have a Insurance claim and tried on several occasions to speak to Vodacom Greenstone. On the 8th I spoke to Thor and he promised me he will call me back in five minutes. Surprisingly he never called back. I called again on the 9th spoke to Zaid and boy oh boy promised to call me back, which never happened.
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Vodacom's replyOfficial
10 Oct 2019, 07:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Oct 2019, 07:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Oct 2019, 09:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team
Vodacom's reply28 Oct 2019, 09:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards, Consumer Website Team