TD
Tereza D

1 reviews | Active since Aug 2012

09 Dec 2021, 15:32

Non-existent service in Northcliff - AND then you want to sell me more of what doesn't work.

So I have repeatedly complained about the extremely poor cellular service in Northcliff. ALL our neighbours have the same issue, but Vodacom continues to wipe their rears of on me. BUT...... to add insult to injury I get a call from a schmarmy call centre agent all rehe****d (and very professional sounding). She tells me that Vodacom has earmarked me as a fantastic client who has never ported and never been delinquent on my contract, so they would like to sell me yet more services - a PC with a router etc etc etc. The agent was rather peeved when I said NO THANK YOU. Please check my records and see how much I have complained. Please ensure that you mark my account as - PLEASE DONT CALL AND MARKET ANYMORE SERVICES AS THIS CLIENT IS ALREADY DESPERATELY UNHAPPY WITH THE CURRENT STATUS QUO

0
Replies (2)
Vodacom
Vodacom's reply10 Dec 2021, 07:12
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TD
Tereza D's update17 Dec 2021, 11:16
Reviewer Update
Good Morning - I can confirm that Vodacom have rep****. I received a call from an agent to ask about the service in Northcliff or rather the non-existent service. However I have done this three times in the last two years and still nothing has been done. What I want is confirmation that my account has been tagged as a 'Please do not call and market to this client'. I am unlikely to purchase anything further from/through Vodacom. Least of all a portable modem and PC which are unlikely to work in the area.