Non-existent Service, Hello Peter complaint ignored

<p>It certainly appears that Vodacom does not value their customers in the least. I have logged a complaint wrt my phone repairs on Monday with the idle promise of a representative that will contact me to sort this out. Guess what? No feedback from Vodacom. I placed my 3rd call to the call centre this week this morning and still Vodacom can't tell me when I will have my phone back and repaired. Tomorrow is the 14th working day that I will be without my phone, so you can only imagine the frustration levels. The only thing Vodacom can tell me is that they are still waiting for 4 spares that is on back order, they don't know when they'll receive it, thus they can't tell me when I will have my phone back. They know that I won't have my phone tomorrow, but they refuse to escalate my query until tomorrow. I can guarantee you that my account will be debited without fail on the first, but yet Vodacom does not deliver. I need an answer by the end of the day with a date I will have my phone back and in 100% working order or I will escalate this further. I have been a loyal Vodacom consumer for about 12 years - but I am considering switching over for better customer service. The Consumer Ombudsman will be my next stop if I don't think this is handled in a proper way.</p>