Non existent service from Vodacom Inter Fibre technical team

Non existent customer service from Vodacom Fibre technical team. Giving Vodacom a 1 star review is generous because it should be minus 10. We have today been without a connection to our Fibre line for the 8th day in a row with absolutely zero feedback from Vodacom Fibre technical team as to if or when they will be attending to the outage. Unfortunately Vodacom protects this useless department by refusing to give any direct contact details and instead a paying customer’s sole recourse is to be patient and simply try phoning the call centre again and again. I logged a call on 05-01-2024 and to date, the technical team is yet to respond despite numerous, almost daily follow ups since then. It should not be this hard to receive a service that one is paying for. As a loyal customer of more than 20 years I’m shocked at the current level of their incompetence.